Terms of service

Privacy & Data
We take your privacy seriously. Only the employees who directly handle your account can look at your information, and they only do so to run your campaigns and fulfill your needs . We look at our data constantly to improve our service. The only time we will ever share your details with anyone else is if the law or court authorities formally force us to. 

Showing Your Designs (Our Portfolio)
We are proud to work with you. To show what we can do, we display our past work on our website for selected clients to see. If you do not want us to show your designs, you must request it in writing, and you must be a Premium Client. To become a Premium Client, your total orders with us must add up to at least Ksh 100,000 across a maximum of three orders. 

Helping You Market Your Brand
We want both of our businesses to grow together. Because of this, we will actively promote your brand to bring you more customers. We might do this through social media, matching you with influencers, or sending traffic to your store. During these promotions, your clothing brand name and contact details will be fully visible to the public so buyers can find you. 

Keeping Things Private
Your business records are strictly confidential. We will never share them with outside parties, except for the shipping companies, material suppliers, and factory hubs needed to make your clothes. You can ask for a copy of the records we keep on you at any time, just give us a reasonable amount of notice. Both of us should keep copies of all our agreements and emails so we are always on the same page. 

Shipping, Delivery, and Missing Packages
We use trusted global carriers like DHL, FedEx, and local convenient shipping companies to ship your orders. Express shipping usually takes 1 business days, while standard shipping can take 4-5 business days depending on your location. We can also change couriers if we find a faster option for your specific city. 

We handle the shipping as a favor to make your life easier, but we do not own the shipping companies. Therefore, we cannot personally guarantee delivery. Once we hand the packages over and give you the tracking number, the shipping company is responsible for any delays or losses. If a shipment gets completely lost by the courier, you will have to pay the production costs again to remake the clothes, plus any shipping fees if the courier doesn't waive them. 

Canceling Your Order
You have exactly 2 days (48 hours) to cancel your order after making your payment. Because cut and sew fabrics and set up custom programming files for your designs, you cannot cancel or get a refund once those 2 days are up no matter what stage of production the clothes are in. You also cannot cancel an order while the items are in transit to you. 

If you disappear and fail to reply to our emails or sample pictures for over a month, your order will automatically be canceled. We will turn your remaining payment into a store credit, but we will deduct the costs of whatever setup work and fabric buying we already did up to that point. 

Wrong Addresses and Delivery Delays
It is your job to give us a 100% correct delivery address and make sure someone is there to sign for the package when it arrives. If the delivery fails because your address was wrong, closed, or unreachable, DaniBlanc is not responsible. Once the packages leave our warehouse, any delays are out of our hands. 

Quality, Changes, and No Refunds
We have very strict quality checks. We will make your clothes exactly according to the final design summary we agree on. We do not accept any returns or refunds on custom-made or private-label clothes once production starts or after they ship. To make sure you are happy before we ship, you can ask for detailed pictures, videos, or live video calls to inspect the items. 

You can change design details easily before you approve the initial sample. If you want to make changes *after* a sample has been approved or shipped out, you will have to pay for the extra setup fees and all the shipping costs to send the item back and forth. 

Fabrics and Colors
We give you full customization options for your clothes.  We will always match your requested color and fabric type as closely as humanly possible based on what is available . If you need 100% exact fabric blends made from scratch, you must place a major bulk order of at least 1,000 pieces per style so we can custom-knit the textile for you. 

When Your Production Time Starts
Your production timeline officially starts the day *after* you sign off on the digital Order Summary Sheet. We will send you this summary within 24 hours of your payment. Please check every measurement and detail carefully; once you sign it, the details are locked and cannot be changed. 

Production Delays
How fast your clothes are made depends entirely on how fast you reply to your DaniBlanc Relationship Manager. Every time we have to wait for you to approve a sample or answer a question, your production clock stops. Standard timelines are targets, not guarantees. Sourcing fabrics or factory capacity can cause shifts. We will always communicate with you openly and update you on any timeline changes. 

Storage Fees for Leftover Packages
Once your clothes are finished and we notify you that they are ready to ship, we will store them in our warehouse for free for up to 15 days. On day 16, we will charge a storage fee of Ksh 250 per day. If you do not contact us or clear your storage balance within a month, we are no longer responsible for keeping your goods safe, and we reserve the right to sell the inventory to cover our warehouse losses.