Refund policy

DaniBlanc Quality Warranty & Returns

At DaniBlanc, we operate a sustainable, zero-waste model. We do not hold dead stock; every single garment is cut, stitched, and finished by local artisans in Nairobi only after you place your order.
Because our fabric tiers are custom-tailored on-demand, we do not offer cash refunds, M-PESA reversals, or exchanges for buyer's remorse, color changes, or customer sizing errors.
We stand firmly behind our local craftsmanship, which is why our policy is strictly focused on correcting verified manufacturing defects.
1. What is Covered by Our Warranty
We will completely replace your garment at our expense if it suffers from a verified structural manufacturing defect upon delivery. Covered defects include:
  • Missed structural overlock or flat-lock stitching.
  • Broken or jammed metallic zippers and faulty hardware components.
  • Incorrect fabric tier delivered (e.g., you ordered Premium Heavyweight but received Essential Knit).
2. What is NOT Covered
Because every garment is made strictly to match your checkout invoice, we cannot absorb the cost of errors outside our production control. This includes:
  • Sizing Mistakes: Choosing or inputting the wrong size or measurements at checkout. (Please refer to our Sizing Guide carefully before ordering).
  • Color Dislike: Changing your mind on a colorway after it has been stitched.
  • Post-Delivery Damage: Wear and tear, improper washing/shrinking, or accidental fabric tears after delivery.
3. How to File a Claim (The 24-Hour Rule)
If your item has a genuine manufacturing defect, we will fix it immediately. You must follow this process:
  1. Take a Photo: Take a clear, well-lit photograph or a 5-second video highlighting the specific structural defect.
  2. Email Us: Send the media to support@daniblanc.com within 24 hours of receiving your package. Include your Shopify Order Number (e.g., #DB1001) in the subject line.
  3. The Resolution: Once our quality control desk verifies the defect, we will dispatch a courier rider to collect the item at our expense. Your order will be placed at the absolute front of our tailoring line to ensure a flawless, brand-new replacement is stitched and delivered to you within 3 business days.